Wednesday, February 22, 2012

First Internet Bank to Participate in LendRIGHT Mortgage Industry Seal of Excellence Program.

First Internet Bank ("First IB") announced that it is participating in the new LendRIGHT seal of excellence program for the mortgage industry.

In a release, the bank said that the LendRIGHT program is designed to allow consumers to easily recognize lenders which are committed to providing a premium level of service, expertise and ethics in their communities. The LendRIGHT mark will indicate to consumers that participating Members of the Lenders One mortgage cooperative have pledged to pursue operational integrity and customer service excellence.

"We are proud to carry the LendRIGHT seal," said Kevin Quinn, SVP Retail Lending for First Internet Bank. "Borrowers can be confident that when they select First IB for home financing that we are committed to maintaining the utmost standards in education, training, compliance, fiscal responsibility and service."

Before receiving the LendRIGHT designation, First IB said that it made a pledge to maintain its pursuit of excellence in lending by fulfilling the qualities defined in the acronym representing the "RIGHT" in LendRIGHT, which indicates a firm belief in a process built around the consumer, which includes:

-Relationships - working with you to help you identify the right loan;

-Information - sharing what we know to help you understand your options;

-Guidance - providing advice to help you make good choices;

-Honesty - communicating and responding to your needs in an open manner; and

-Trust - working to take care of the details to help you close on time.

"We are determined to provide our home finance consumers with an experience focused around service and integrity," Quinn added. "Now is the time to demonstrate that there are lenders who care about doing business the right way, and the LendRIGHT designation helps us to do that."

With over $500 million in assets, First Internet Bank of Indiana (First IB) is the first state-chartered, FDIC-insured institution to operate solely via the Internet and has customers in all 50 states.

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